Our delivery promise
Quick delivery: We aim to dispatch and deliver your order to you as quickly as possible.
Delivery method: Your selections will be delivered to your door via Courier. Some rural and island deliveries may be excluded.
Signature Required: Most deliveries require a signature unless specifically stated by you.
Dispatch Notification: We will notify you by email when your order has been dispatched. Please read our delivery advice https://nzblinds.co.nz/faqs/
Delivery Times: We aim to dispatch your order as soon as completed. Allow 1-5 working days typically for delivery.
Accessories and Parts: are dispatched with NZ Post with a tracking number – available on request. The receiver’s phone # is displayed on the package.
Delivery responsibility passes to NZ Post once the items have been scanned by NZ Post. NZ Post is thereafter in control of items and responsible for the delivery. NZ Blinds take no responsibility for stolen or lost items from your postal address/mail box. By purchasing from us you assume all responsibility for any risk of loss or theft during transit. Refunds will not be issued should these circumstances arise.
Returns & Changes policy
Most items we sell are custom made and therefore we do not accept returns or provide refunds once manufacturing is underway or goods have been delivered. If you have changed your mind or wish to change sizes or colours etc, please notify us within the 1st 48hours and we will do our best get this sorted for you. After this period we will do our best to find a solution but cancellations or changes may not be possible. Orders for imported products cannot be modified or cancelled once the order has been processed.
Parts and accessories – If incorrect parts have been ordered NZ Blinds is happy exchange for an alternative upon receipt of the incorrect part/s. These must be in original new condition. Please note the customer is responsible for all extra freight charges. In the case of goods being returned for a refund, shipping and restocking fees will be deducted from the refund. Returns for refunds must be received by NZ Blinds within 21 days of the original dispatch from NZ Blinds.
If goods are proven faulty, we will of course, repair or provide a replacement free of charge under the Consumer Guarantees Act.
Extent of Warranty
- Venetian Blinds: 3 year warranty.
- Roller Blinds: Acmeda hardware: lifetime warranty (all other hardware: 3 year warranty)
- Vertical Blinds: 3 year warranty.
- Fabric: 3 year warranty (or longer where fabric manufacturer allows)
- Electric Motors: 5 year warranty.
What is not covered
- Normal wear and tear.
- Batteries powering blinds or remotes.
- Misuse or abuse.
- Product failure due to improper installation .
- Performance issues and/or abnormal wear & tear issues relating to products that exceed manufacturers size recommendations.
- Normal variations in colour grain or texture of natural products, slight warping of wood products, and natural colour changes to materials that take place over time.
- All costs associated with product removal and re-installation.
- Alterations or repairs that are not authorised, in writing, by NZ Blinds
- Exposure to chemicals or corrosive elements such as a marine or salt air environment, cleaning products or insects.
- Exposure to high humidity environments resulting in mould, mildew or fungal growths.
Please note the following
If it is determined that warranty service is required, it will be determined at the sole discretion of NZ Blinds whether a product will be repaired or replaced.
Aluminium Venetian blinds are covered under this warranty with the following special conditions: they must be properly cleaned at least once per year and dusted at least once per week. In addition, if exposed to damp or salt laden air (i.e. situated within one kilometre of an ocean beach, or in a bathroom) or other corrosive elements, aluminium Venetian blinds must be properly cleaned at least twice per year.
If there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made to match the original product, but if this is not possible, the product will be matched as closely as possible.
There are no warranties that extend beyond this express written warranty, except the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall the manufacturers and/or suppliers of the products be liable for lost profits, or other indirect, incidental, consequential, special or exemplary damages.
Before doing anything else, please contact NZ Blinds with details of the problem. Should, for any reason, the blind/s or products need to be returned to the factory. The customer shall repackage and send or deliver to the address provided. The products will be checked and if faulty will be repaired or replaced asap and returned to the customer, the freight cost will be reimbursed. However, if in the factory’s view, the product is not faulty the factory may charge for repairs, changes and/or freight.
No tolerance policy regarding Fraud
We will report credit card fraud to the relevant authorities of any attempted fraudulent order.
Secure Details: Internet Ordering and Security is of utmost concern to us. We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone – at all!!
Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
Multiple Payment Methods: We accept Visa, Mastercard, Afterpay and Direct Debit
Secure Account: We use every means available to protect your sensitive information – that’s why when you initially order from us, you will need to register as a customer by opening an account.