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Blinds NZ > FAQ
There are currently significant delays to all imported products and some componentry used in local manufacture due to the impact that Covid-19 is having on international shipping.
That’s because we don’t have one! At NZ Blinds, we are New Zealand’s online blind store. Due to low overheads, we are able to provide the best blinds available at very competitive prices. Through our secure online systems, our team can track your order and answer any questions promptly by return email. We are only ever an email away contact us
Yes. Samples are posted free via NZ Post to addresses that receive NZ Post.
If your address is not available in the dropdown. Please enter any address and note your actual address on the sample order. Please note this address must receive NZ Post mail.
Please note this is for samples only and not blinds.
Our blinds are delivered free to addresses shown in the incorporated dropdown address finder (shown at completion of order). Our blinds are dispatched by a courier/transport company. Once your order is completed, we will advise the date of dispatch.
Please read the checklist below that outlines delivery conditions for your protection.
Download the PDF file to view NZ Blinds Freight / Delivery checklist
Most blinds and shutters, being large and fragile, need different transport arrangements to general courier parcels.
Obviously, we do not have an intimate understanding of, all destinations of our customers and the couriers that service those areas and alternatives.
We have incorporated a dropdown address finder supplied by the transport company and are guided by what areas they service, and they deem as “rural”, this may include urban areas that are not regularly serviced economically by them. This is the freight company’s call and out of our control.
Where possible we will deliver to all Auckland addresses including rural.
Parts orders are dispatched with NZ Post or similar with a tracking number – available on request. The receiver’s phone # is displayed on the package.
Delivery of the Goods shall be deemed to be completed when: possession of the Goods is given to a carrier, courier or other bailee for the purpose of transmission to the Customer. NZ Post is thereafter in control of items and responsible for the delivery. NZ Blinds take no responsibility for stolen or lost items from your postal address/mail box. By purchasing from us you assume all responsibility for any risk of loss or theft during transit. Refunds will not be issued should these circumstances arise.
Parcel has not arrived:
In the case of a missing delivery NZ Post can be contacted on https://www.nzpost.co.nz/contact-support
We suggest that you ask NZ Post for the GPS coordinates of the drop off if you are advised that delivery has taken place. We recommend checking with neighbours also. NZ Blinds shall not be required to take any action or supply any additional documentation in the event that the Goods are not delivered by the carrier, courier or bailee.
The simplest way to get a quote is to enter your sizes into our online calculator for instant pricing. However should you need any assistance, please contact us and we will get back to you as soon as possible.
NZ Blinds does not offer measuring or installation services. We are 100% online website. We offer the best products available in New Zealand at very competitive prices. Measuring is straightforward and installation a breeze. If you need any more information, please make contact via our firstname.lastname@example.org and we will get back to you as soon as we are able.
Should you need help with measuring or installation, we suggest you contact a local handy person for assistance. Customers in the past have had positive experiences from local parties such as Hire a Hubby and/or Neighbourly website.
Free samples can be ordered on our site to help you make your decisions.
We try our best to display accurate colours however the colours on our website may appear different on different screens. The surest way to be confident in your colour choice is to order samples. Samples are free.
Approximate manufacture times in working days – NZ Vertical, Roller, Aluminium, Marupa and NZ Faux Wood Venetians 15-20, imported Honeycomb , imported Faux Wood & Phoenixwood , imported Shutters 50-60 due to the effect of Covid on world freight.
Delivery takes 1 – 4 days (in addition)
Yes. Proceed right through to Place Order and select Direct Debit as your form of payment. This will generate an order and a confirmation to you however this will not be processed until payment is made. If you have any changes just contact us and we will be happy to help.
Where available our blinds are sourced from NZ manufacturers. These include:
3 years manufacturer’s warranty on all blinds. Subject to warranty terms and conditions.
Yes. NZ Blinds uses a secure third party to handle all transactions and does not store your credit card number. NZ Blinds will not give out or pass on or sell your personal information.
You may use our easy-to-understand guides to measure perfectly every time – click here for our Measuring Guide, including instructions and videos. Our PDF instructions will walk you through the measuring process and offer instructions for placing your order.
Contact us immediately, if your order has not been manufactured no problem, we will do our best to change or refund. As most products are custom made once commenced cancelation is not possible.
We will do our best to accommodate changes to orders within the 1st 48 hours of the order being received.
Imported items cannot be cancelled or changed once the order is processed to the factory.
Due to the volatility of the current world market there may be freight delays out of our control.
Contact us with your special requirements and we will be happy to help you
At the pin end of the blind, while supporting the blind with one hand, turn the serrated wheel anti clockwise, this will cause the pin to retract into the tube.
Palm Beach is considered ‘Thermal’ as it has the same qualities as ‘thermal’ drapes. But there is very little difference between Icon and Palm Beach.
The other fabrics without a backing also help by creating an airgap between the window glass and the blind.
Yes . Skylight honeycomb blinds are ideal for these situations.
The Faux Wood are New Zealand manufactured using Israeli slats. The headrail is metal with a separate valance/fascia.
The Faux Wood (imported) are imported from one of the world’s largest manufacturers. Slightly more “plastic” slat but also an excellent product. The imported do not have holes in the slats for the ladder strings making them more room “darkening”. The imported take several weeks longer but are cheaper. They also feature a prefinished PVC headrail
The Phoenixwood venetian blinds are manufactured in China using natural timbers. The timber is custom kiln dried and undergoes a prescription conditioning process to ensure the blinds are made with suitable humidity conditions, based on the region where order is placed. The timber slats are quarter sawn which showcase the depth and character through its grain, ensuring that they stay straight for years to come. Multiple sanding and coating process provide the appearance of furniture quality finish. They have the ladder stings at the back giving more room “darkening”. Manufacture approximately 10 weeks.
Marupa blinds are manufactured in New Zealand from a lightweight timber, providing stable blinds for small and large window openings alike. Marupa is sourced from sustainable plantations which focus on quality, unlike other timber plantations which are less sustainable and of lower grades. Each Marupa slat is coated with the latest UV coatings available to ensure lasting protection and years of hassle-free blinds. All blinds come with colour coordinated Fascia (75mm), cords and tapes.
Venetian blinds should be regarded as static blinds and only raised to clean windows and/or get to the window latch. Assist the lift by helping lift the bottom bar wherever possible.
Yes, in most cases this is possible, or you may choose a white border surrounding the image. Whether it is an image that you supply or one of ours, just email us your request and we will be happy to discuss with you.
We will email you a PDF proof of your chosen image as it will appear on your blind. This will show the image you selected to the exact proportions of your window.
Bear in mind that some images will suit portrait shaped windows while others landscape shaped. We will only proceed with your Custom Print once you have advised us to proceed.
Your roller blind will be considerably larger than the average-sized photograph, so using a digital camera of at least 6 megapixels will help you to take a photograph with a high enough resolution to ensure a great result.
Please set your camera to the highest resolution possible (preferably a minimum of 300 dpi), and save your image in either jpeg or raw format. . If the photograph you send us is not of a sufficiently high resolution to produce a high-quality printed roller blind we will advise you by email.
Copyright Notice: It is important to note that it is your responsibility to ensure that you own the copyright of the image, or have the permission of the copyright holder to use the photograph in this way. Please also note that we reserve the right to refuse to print a photographic image provided by a customer for reproduction onto a roller blind if, in our opinion, the image is inappropriate or offensive, or if, in our opinion, reproduction of an image risks copyright infringement of a third party.
Welcome to NZ Blinds – we are a 100% New Zealand owned supplier of quality New Zealand made Roller Blinds, Venetian Blinds, and Vertical Blinds. We also supply imported world-class Shutters, Honeycomb Blinds and Wooden Venetian Blinds.
Born from 30 years involvement in the window covering industry, we are your first choice in buying blinds online.
48 HOURS TO
CHANGE YOUR MIND
If you decide that the blind you have purchased isn’t the right one for you or you have made a mistake with your measurements, you have 48 hours to change the order.
Just send us an email and we will sort it out with you.
The maximum width for one roller blind is 3000mm. We do however, provide a 2 in one solution for openings greater than 3000mm.
On the "Build My Blind" page:
Best Products at very competitive prices. Nationwide and to the Pacific Islands Close